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Merchant Services General Information

PROCEDURES FOR SETTING UP A MERCHANT SITE

Accepting Payments with a Terminal

Short-Term/Temporary Basis - Accepting payments for goods or services for a few weeks or months (Ex. conference, seminar, event, etc.)

Ongoing/Permanent Basis - Accepting payments for goods or services that you will be providing indefinitely or longer than 1 year.

Accepting Payments Online using CMU's Online Credit Card Acceptance Vendor

Short-Term/Temporary Basis - Accepting Payments ONLINE for goods or services for a few weeks or months (Ex. conference, seminar, event, etc.)

• Ongoing/Permanent Basis - Coming Soon. For more information, please class (989)774-3797.

CREDIT CARD SITES

The following sites provide helpful information on fraud protection, data security, chargeback information and operating regulations and rules.

Mastercard

VISA

SITE SALES INFORMATION

Re$ource Online – Re$ource Online is your secure, web-based application that serves as a central, electronic access point for retrieving credit card processing information, consolidated transaction reporting and reconciliation data for online credit card sites.

ClientLine – ClientLine  is for Point of Sale locations on campus and provides a snapshot of essential processing information including submitted and funded transactions and fees, credit and debit activity summaries, detailed reports for drilling into specific time periods, transaction types and batches and standardized reports that can be emailed directly to you.

Please contact Sara Yonkey at 3797 to sign up for Re$ourse Online or ClientLine.


FORMS

New Merchant Site Request Form

Temporary Merchant Site Request Form

OTHER LINKS

Accepting Credit Card Payments Policy

Chase Paymentech’s Website

Credit Card Responsibility Template

Incident Response Plan - Dialup Merchants

Merchant Account Manager Responsibilities

Merchant Operating Guide by Chase Paymentech

Merchant Sites Security Guidelines

Tips & Tools from VISA