Troubleshooting SAP Security Issues
1. General SAP Assistance/Help
Contact the Help Desk at 774-3662.
2. Password Re-Sets
For all password resets to any system, PLEASE contact the Help Desk first at x3662. If they are not able to help you, please contact Chris Gilstad (x7362) or Chris McBride (x3214).
3. New User Access
For new account requests go to http://www.controller.cmich.edu/FIS/sap_req.htm and fill out a request form. Any questions on new account requests can be directed to Chris McBride (x3214) or Chris Gilstad (x7362).
4. Test Systems (Non-PRD) Security Issues
For all issues not in PRD where you would normally contact the security administrator, please contact Ron Shoemaker at x3065 or email at shoem1rd@cmich.edu or Cherie Devereaux at x1258 or email at dever1cl@cmich.edu.
5. Validity Date Issues (Returning Students/Temp Employees )
If you believe you have a validity date problem with an account, please contact Chris Gilstad (x7362) or Chris McBride (x3214).
6. Other Security Issues
For all other issues that you have worked through with others and have no solution but are quite sure that it is a security issue, including if you already have an SAP account but need additional security, please fill out the SAP Security Change Request form on the Controller's Forms page.
7. Other Sources of Helpful Information
CM Web site http://www.sap.cmich.edu/cm
FI/HR Web site http://www.sap.cmich.edu/fihr
CM Communicator