Frequently Asked Questions
The CMU Money Card and Direct Deposit
Why must I make a choice on the payment option of my refund?
How do I sign up for direct deposit or the CMU Money Card?
If I select the CMU Money Card, when will I receive my card?
What happens if I do not select a payment option?
Where will the CMU Money Card be mailed?
Who do I contact if I do not receive my card?
What happens if the card is lost or stolen?
Can I change payment options after I sign up?
Will Money Network™ offer a website to check my account information?
Can I have my paycheck deposited onto the CMU Money Card?
Can I have both direct deposit and the CMU Money Card for my payroll?
Where can I use the CMU Money Card?
Where can I cash the CMU Money Card checks?
How can I use the CMU Money Card to pay my bills online?
Can my parents put money on the CMU Money Card for me?
Can I transfer money to another account from the CMU Money Card?
Is there an application for the CMU Money Card?
What do I do if I forget my PIN?
Can I have the CMU Money Card if I don’t have or want a checking account?
How long will the funds remain on the CMU Money Card?
How will I know when my refund or payroll has been credited to my card?
Does CMU see or get reports on how I use the CMU Money Card?
What happens to the card if I leave CMU?
Is the CMU Money Card FDIC insured?
Will I be charged the convenience fee if I use the CMU Money Card to pay my student account?
What will it cost me to use the CMU Money Card?
Answers
Why must I make a choice on the payment option of my refund?
The Receivable Accounting Office is eliminating paper refund checks. There are many advantages to using either the Direct Deposit option or the CMU Money Card option.
How do I sign up for direct deposit or the CMU Money Card?
Go here (link) , There you will have the option to choose direct deposit or the CMU Money Card.
If I select the CMU Money Card, when will I receive my card?
If you have enrolled for the Spring, 2009 semester, by the end of Phase I registration, your card will be mailed to your permanent address by the second week of August.
What happens if I do not select a payment option?
If you previously received your refund by check and have not chosen an electronic payment method, you will automatically be enrolled to receive the CMU Money Card.
Where will the CMU Money Card be mailed?
All CMU Money Cards issued prior to September 1, 2008 will be mailed to your permanent address. Please be sure you have a current address on file.
Who do I contact if I do not receive my card?
Contact Money Network™ at 888-913-0900. If you lost or never received the CMU Money Card and the card was never activated, they will send a new card to you free of charge.
What happens if the card is lost or stolen?
You must c ontact Money Network™ directly at 888-913-0900 to report the card lost or stolen. They will issue you a new card. There may be a fee associated with the replacement of your card.
Can I change payment options after I sign up?
Yes, you can change options on the student portal. If you originally selected direct deposit and then decide you want the CMU Money Card, you will need to sign up for the card on the CMU Portal. However, you will not be sent a card until the next time you have a credit on your account to refund. You can also change from the CMU Money Card to direct deposit at anytime.
Will Money Network™ offer a website to check my account information?
Yes, Money Network™ offers online services such as balance inquiry, bill pay, daily or weekly balance sent via text or email and change of address. www.moneynetwork.com
Can I have my paycheck deposited onto the CMU Money Card?
Yes, the CMU Money Card is available to use for both your student account refund and payroll. You can enroll for both programs on the CMU Portal starting this fall and you will have only one card for both programs.
Can I have both direct deposit and the CMU Money Card for my payroll?
NO. You can have direct deposit divided amongst several accounts at one time, or your can have the CMU Money Card with your entire pay put on the card but you cannot have both. However, you can have your payroll direct deposited and have a CMU Money Card for your student account refunds or you can have the CMU Money card for your refund and directed deposit for your payroll.
Where can I use the CMU Money Card?
Thousands of ATM’s around the United States offer fee free transactions through Allpoint®, and Independent Bank. (Up to $400.00 per day based on each ATM’s limit policy) For a complete list of ATM’s available for a low fee please go to: www.moneynetwork.com
Money Network™ Checks available; withdraw the entire amount of your card balance with these checks, to use as cash or deposit at your bank max amt. $9,999.99)
Where can I cash the CMU Money Card checks?
The checks can be cashed at participating locations. To find a location near you please visit www.moneynetwork.com and click on the Money Network Store Locator.
How can I use the CMU Money Card to pay my bills online?
Because it is a debit card Mastercard, you can pay your bills online. The CMU Money Card actually provides you two ways to pay online. You can use the debit/credit option or the electronic check option as the CMU Money Card has a routing number and account number assigned to it just like a checking account.
Can my parents put money on the CMU Money Card for me?
Yes, the CMU Money Card has a routing number and an account number assigned to it just like a checking account so funds can be transferred to the card through an electronic transfer.
Can I transfer money to another account from my CMU Money Card?
Yes, there are two ways to transfer money from the CMU Money Card to another checking or savings account. Money Network™ allows you to transfer funds on their website at www.moneynetwork.com or over the phone at 888-913-0900.
Is there an application for the CMU Money Card?
There is no application or approval process. Everyone is eligible for the CMU Money Card, but you will need to authorize CMU to issue the card by going to the Portal and signing up.
What do I do if I forget my PIN?
You will call Money Network™ ’s customer service at 888-913-0900. Follow the menu to generate a new PIN. Your new PIN will be active immediately.
Can I have the CMU Money Card if I don’t have or want a checking account?
Yes, you do not need to be affiliated with any bank to have the CMU Money Card.
How long will the funds remain on the CMU Money Card?
Any amount that is not spent will stay on your card so you can spend it whenever you need it. You can hear your balance 24 hours a day by calling Money Network™ at 888-913-0900. You can also view your balance online at: www.moneynetwork.com
How will I know when my refund or payroll has been credited to my CMU Money Card?
On payday, you can call 888-913-0900 to hear the amount that was credited to your card. CMU will continue to provide your pay stub showing the amount of your earnings and how much was credited to your account. This information is provided on the portal under the finance page.
When you receive a refund from your student account, the Receivable Accounting Office will email you a direct deposit confirmation notice to your CMU email account informing you the amount. Your funds will be deposited onto your card in two business days of the notification.
Does CMU see or get reports on how I use my CMU Money Card?
No, all of your transactions are private. CMU has no access to your card.
What happens to the card if I leave CMU?
If employed by CMU, your final pay will be deposited to your CMU Money Card. All student account refunds will also continue to be applied to your CMU Money Card. The CMU Money Card stays active as long as you have funds available and you can continue to use your card until your account balance is zero.
Is the CMU Money Card FDIC insured?
Yes, all cards are issued through FDIC insured MetaBank, Sioux Falls, SD.
Will I be charged the convenience fee if I use the CMU Money Card to pay my student account?
You can pay your bill in person at the Student Service Court using one of the Money Network™ checks that you received with the CMU Money Card. You cannot use a credit card or debit card to pay your bill in person. You can pay your bill on the CMU Portal using the CMU Money Card; however, you must select the electronic check option to avoid the convenience fee. The CMU Money Card comes with a routing number and account number, much like a checking account, to use as an electronic check.
What will it cost me to use the CMU Money Card?
Please refer to the fee schedule on the card carrier you received from Money Network™ .